Frequently Asked Questions
🛍 How do I place an order with Semello?
Very simple! Just click on the "Add to Basket" button on the product page, then click on the "Proceed to Payment" button to finalize your order.
💳 What methods of payment are accepted?
We accept payment by VISA, MasterCard, and American Express. You can also pay using PayPal.
🔒 Is my information secure?
Absolutely! The security of our customers is our top priority. All payments are secured through our trusted partners Stripe and PayPal.
🚚 What are your delivery times?
All orders are dispatched within 2 to 5 business days (Monday to Friday). Delivery times are typically 14 to 17 days maximum.
📦 How do I track my parcel?
You can track your parcel in real time using your order number (provided by email) in our "Parcel Tracking" section or by clicking here.
🔙 What is your returns policy?
If you encounter any issues upon receiving your order, you can return your products to our premises via post.
Please consult our Refund and Returns Policy for more details. To initiate a return, contact us at contact@semello.co with "[RETURN]" in the subject line.
👍 What are your guarantees?
All our products are guaranteed against malfunction on delivery. If your product is defective or damaged upon receipt, contact us at contact@semello.co with "[RETURN]" in the subject line.