At Semello, we stand by the quality and effectiveness of our products. We offer an iron-clad 30 days refund policy that begins upon receipt of your order. If you're not satisfied with your purchase for any reason, you can return it within this period for a full refund. 

Return Eligibility

To qualify for a return:

• Products must be in their original condition, without signs of wear or damage.
• Returns should be initiated within 30 days of receiving the product.

Return Process

1. Contact Us: Reach out to our Customer Care Team at contact@semello.co with your order number and reason for return.
2. Return Authorization: Once approved, we'll provide instructions on how and where to send your return.
3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us.
4. Refund: Upon receiving and inspecting the returned item, we'll process your refund to the original payment method within 7-10 business days.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@semello.co. We'll arrange for a replacement or refund, including return shipping costs, as appropriate.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

Exchanges

If you wish to exchange a product for a different size or variant, please follow the return process and place a new order for the desired item.

Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

• Email: contact@semello.co
• Phone: +1 760 286 4266

We aim to respond to all inquiries within 24 hours.